3-647 Mount Pleasant Road, Toronto, Ontario M4S 2N2, Canada
Privacy Policy
Detail services
Ophelia Maquillage values its users’ privacy. This Privacy Policy will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities, services and what we will and will not do with the information we collect. Our policy has been designed and created to ensure those affiliated with Ophelia Maquillage of our commitment to the realization of our obligation not only to meet, but to exceed more existing privacy standards.
We reserve the right to make changes to this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Ophelia Maquillage should make use of any personally identifiable information on file in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This policy applies to Ophelia Maquillage and it governs any and all data collection and usage by us. Through the use of Opheliamaquillage.com, you are therefore consenting to the data collection procedures expressed in this policy.
Please note that this policy does not govern the collection and use of information by companies that Ophelia Maquillage does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or are linked to, be sure to review its Privacy Policy before providing the site with information. It is highly recommended and suggested that you review the Privacy Policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.
Specifically, this policy will inform you of the following
1. What personally identifiable information is collected from you through our website
2. Why we collect personally identifiable information and the legal basis for such collection
3. How we use the collected information and with whom it may be shared
4. What choices are available to you regarding the use of your information
5. The security procedures in place to protect the misuse of your information
Information we collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information such as:
· Voluntarily provided information to the likes of your name, address, email address, billing and/or credit card information etc. which may be used when purchasing products and the delivery of service(s) requested
· Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs
In addition, Ophelia Maquillage may occasionally collect non personal anonymous demographic information such as age, gender, type of browser you are using, IP address or type of operating system, which will assist us in providing and maintaining superior quality service.
Ophelia maquillage may also deem it necessary from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public . Please rest assured that this site will only collect personal information that you knowingly and willingly provide to use by way of surveys, completed membership forms and emails. It is the intent of this site to use personal information only for the purpose for which it is requested and any additional uses specifically provided for on this policy.
Why we collect information and for how long
We are collecting your information for several reasons:
· To better understand your needs and provide you with the services you have requested
· To fulfill our legitimate interest in improving services and products
· To send you promotional emails containing information we think you may like once you've given consent to do so
· To contact you to fill out surveys or participate in other types of market research, once you've given consent to do so
· To customize our website according to your online behavior and personal preference(s)
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations, any limitation periods by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent and our legitimate interest in keeping such information as stated in the policy.
Use of information collected
Ophelia Maquillage does not currently, nor will it in the future, sell, rent or lease any of its customers list and/or names to any third parties.
Ophelia Maquillage may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or service that may be available to you from opheliamaquillage.com
Ophelia Maquillage may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
Ophelia Maquillage uses various third party social media features including but not limited to Ophelia maquillage, Opheliamaquillage.beautystudio, opheliamaquillage.shop and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the Privacy Policy of the providers and are not with Ophelia Maquillage’s control.
Disclosure of information
Ophelia Maquillage will not use or disclose the information provided by you except under the following circumstances:
· As necessary to provide services or products you have ordered
· On other ways described in this policy or to which you have otherwise consented
· In the aggregate with other information in such a way that is required by law, in response to a subpoena or search warrant
· As necessary to enforce the Terms or Service
· As necessary to maintain, safeguard and preserve all the rights and property of Ophelia Maquillage
Non-marketing purposes
Ophelia Maquillage greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Ophelia Maquillage products and services). In certain circumstances, we may use our website, newspaper or other public means to post a notice.
Ophelia Maquillage’s website is not directed to, and does not knowingly collect personal identifiable information from children under the age of 18. If it is determined that such information has been inadvertently collected on anyone under the age of 18, we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database or in the alternative that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of 18 much seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communication from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to accounts@opheliamaquillage.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to the policy with respect to any personal information previously collected.
Link to other website
Our website does contain links to affiliate and other websites. Ophelia Maquillage does not claim or accept liability for any Privacy Policy, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statement of every website that collects personally identifiable information. This Privacy Policy Agreement is applied only and solely to the information collected by our website.
Security
Ophelia Maquillage takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform specific jobs (I.E - billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
Acceptance of terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of out sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and are accepting to such changes.
How to contact us
If you have any question or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email address.
Returns
Ophelia Maquillage Satisfaction Guarantee
If for any reason you are not satisfied with your purchase from Ophelia Maquillage you may return the unused portion for refund. We accept returns for products purchased from Ophelia Maquillage online only. If you have questions or need assistance with your return, please email us at accounts@opheliamaquillage.com
How long will it take to receive a credit for my returned items?
Once received, returned packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 647-512-8925 for assistance.
Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurs to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at 647-512-8925. Please provide the order number along with your name, email address and phone number for fastest service.
Shipping
Delivery Options
Ophelia Maquillage orders are shipped and delivered by Canada Post on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your order.
Please select the option that best suits your delivery needs during "Checkout."
If you have questions about the delivery of your package, please email us at accounts@opheliamaquillage.com for assistance..
Shipping and Handling
On occasion Ophelia Maquillage offers shipping promotions at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. Ophelia Maquillage Cosmetics Canada ships to most countries worldwide via Canada Post for all domestic and international packages.
Shipping Cost
Ship Method Cost
Standard (with $50 purchase)* FREE*
Shipping Time Frame
Ship Method Shipping Time frame
Standard 5-7 business days
Shipping Restrictions
Some items sold by Ophelia Maquillage require special handling as specified by federal, provincial and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Ophelia Maquillage, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.
Orders
Order Status
We appreciate your understanding that our customer care center is currently operating between the hours of Monday through Friday 10AM – 3PM EST, Saturday 11AM – 1PM EST. You may also reach us via email at accounts@opheliamaquillage.com. We look forward to serving you.
Order Processing
Most orders are processed within 4-6 days of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following business day.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped usually 2-3 business days.
Order Inquiries
Email accounts@opheliamaquillage.com with your name and order number.
To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Online Shopping
Item Availability
Temporarily Out of Stock / Back ordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the back ordered item. Back ordered items are shipped as soon as they are available. If for any reason you wish to cancel a back ordered item prior to its shipment, please contact us at accounts@opheliamaquillage.com and we will be happy to assist you.
Pre-sell Items:
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations.
Please note: The actual delivery date of your order depends on the shipping method you select.
Promotions/ Coupon Code
Enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.
Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
Sales Tax
Ophelia Maquillage is required by law to collect sales tax on all items. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to email accounts@opheliamaquillage.com
Payment Options
Payment forms accepted:
· American Express
· MasterCard
· Visa
· Paypal
We DO NOT accept:
· Layaway plans
· Personal Cheques
· Money Orders
- Email Money Transfer
Important information:
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Order Processing
• Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays)
• Orders placed on holidays or weekend days will be processed the following business day
• Orders with Standard Service are processed within 4 - 6 business days
Order Cancellation
If you would like to cancel an online order after it has been placed, please contact us by phone at 647-512-8925 within one hour of placement and we will do our best to accommodate your request. Once an order is processed, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons including;
Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation.
Return/Exchange
Online Return/Exchange Instructions
To return an Ophelia Maquillage product purchased from Opheliamaquillage.com
1. Please email accounts@opheliamaquillage.com (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records
.
2. For your convenience, we have provided a return address label on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to:
Ophelia Maquillage
Returns Department
2104 Yonge St, Lower Level
Toronto, ON
Canada MAS 2A5
3. For your protection and to ensure prompt delivery, we recommend that you send your return via insured UPS Ground. Return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
4. Please allow 7-10 business days for return processing.
If you have questions about returns, please contact us by email at accounts@opheliamaquillage.com
GIFT CARD TERMS AND CONDITIONS
Additional Information
Purchasing a Gift Card:
- Gift Cards can be purchased online at www.opheliamaquillage.com. Plastic Gift Cards can also be purchased at Ophelia Maquillage Beauty Studio.
- Gift Cards must be purchased in Canadian dollars.
- Gift Cards purchased online may be paid for with a valid Mastercard or VISA credit card. Gift Cards purchased in-store may also be paid for by debit/credit or cash. Ophelia Maquillage reserves the right to change the permitted methods of payment, including without limitation, the credit cards Loblaw is able to accept, at any time.
- All Gift Card sales are final. You cannot cancel an online order once it has been paid for.
- Gift Card purchases will only be shipped to a valid mailing address within Canada.
- If you purchase a plastic Gift Card online, Ophelia Maquillage will mail it to the indicated recipient within the delivery time frame selected. Shipping and handling fees may apply and are non-refundable.
- Electronic Gift Cards will be emailed to the indicated recipient on the date specified in the online order.
- Ophelia Maquillage reserves the right to hold, suspend, cancel or refuse an order for which fraud, a violation of these Terms and Conditions, or a security risk is suspected. If your order is affected, you will be notified via email.
- Ophelia Maquillage is not responsible for Gift Cards that are not delivered or not received due to inaccurate delivery information.
- By making an online purchase of a Gift Card, you represent and warrant to Ophelia Maquillage as follows:
- You are responsible for the accuracy of all information that you provide to Ophelia Maquillage;
- For electronic Gift Cards to be delivered to any person other than yourself, you have a personal or family relationship with the Gift Card recipient as described in Canada’s Anti-Spam Legislation (“CASL”), and you have the full and complete authority and consent of the Gift Card recipient to provide the recipient’s name and email address to Ophelia Maquillage or its third-party service providers for the purposes of fulfilling an electronic Gift Card order;
- You acknowledge that your name, email address and phone number may be shared with third-party service providers and/or the electronic Gift Card recipient in order for Ophelia Maquillage or its third-party service providers to fulfill the electronic Gift Card order and you give Ophelia Maquillage or its third-party service providers the authority and consent to do so;
- You are not breaching any contract, duty or law or infringing anyone’s intellectual property, privacy or other legal rights.
Redeeming a Gift Card:
- Gift Cards have no value until activated.
- Gift Cards cannot be replaced if already redeemed.
- The full stored value of the Gift Card will be applied to the total eligible amount of your in-store purchase. Any unused portion will remain on the Gift Card and can be applied towards future in-store purchases.
- Gift Cards may be void if altered, damaged or defaced.
- You can use multiple Gift Cards to pay for your in-store purchases. If there is an amount owing once your Gift Cards have been used, you must select another method of payment to complete your transaction.
Reloading a Gift Card:
Ophelia Maquillage Gift Cards are reloadable at a minimum value of $10 and up to a maximum value of $100.
Gift Card Balance Inquiry:
- The Gift Card balance will be printed on your receipt at each use.
- You can also inquire about your Gift Card balance at a Ophelia Maquillage store customer service desk, as applicable, by emailing support@opheliamaquillage.com
Lost, Stolen or Damaged Gift Cards:
- Gift Cards cannot be recovered or replaced if lost or stolen. Gift Cards may be void if altered, damaged or defaced.
- For online purchases, once the order has been shipped and placed with a mail delivery carrier, or in the case of electronic Gift Cards, emailed to the indicated recipient, Ophelia Maquillage is not responsible for such Gift Cards, including where such Gift Cards are lost, stolen or damaged by any third party handling the Gift Card other than Ophelia Maquillage.
- If you ordered an electronic Gift Card online and the intended recipient has not received the electronic Gift Card, ask them to check their junk mail or deleted items. If they still have not received it, please contact us by emailing support@opheliamaquillage.com. If the electronic Gift Card has not been redeemed, we can cancel the Gift Card and re-issue the electronic Gift Card. Loblaw is unable to cancel or issue replacement Gift Cards for plastic Gift Cards that have not been received by the intended recipient. If you are unsure about this risk, you should order an electronic Gift Card.
- You are responsible for ensuring that any delivery information, including email delivery addresses, is correct and accurate. Ophelia Maquillage is unable to correct delivery information after an order has been confirmed. Ophelia Maquillage is not responsible for Gift Cards that are not delivered or not received due to inaccurate delivery information.
- The risk of loss and title for Gift Cards passes to the purchaser upon electronic transmission of the electronic Gift Card to the recipient or once the plastic Gift Card order has been shipped and placed with a mail delivery carrier. Ophelia Maquillage is not responsible for lost, damaged or stolen Gift Cards. Gift Cards should be safeguarded just like cash. If you suspect that someone has copied or stolen your Gift Card number or PIN, contact support@opheliamaquillage.com immediately.
Refunds on Redeemed Gift Cards:
- A receipt is required for returns of in-store purchases made with a Gift Card.
- If you return your in-store purchase that you paid for using a Gift Card, Ophelia Maquillage will issue you a refund on the same Gift Card or issue you a new Gift Card with the refund amount.
- If you split payment between Gift Cards, the refund is based on what portion of the transaction was billed in each Gift Card.
Cancelling or Refusing a Gift Card:
- Ophelia Maquillage reserves the right to cancel or refuse a Gift Card associated with an unauthorized transaction at any time.
- Gift Cards purchased from sources other than Ophelia Maquillage locations or online at www.opheliamaquillage.com may not be valid. Ophelia Maquillage is not responsible for honouring Gift Card balances purchased through unauthorized sellers.
General Terms:
- The laws of the Province of Ontario, without regard to the principles of conflict of law, govern these Terms and Conditions and all matters relating to or arising out of the purchase and/or use of the Gift Cards. Any dispute relating in any way to a Gift Card will be adjudicated by the courts of the Province of Ontario and you submit to the exclusive jurisdiction and venue of such courts.
- Ophelia Maquillage reserves the right to change these Terms and Conditions at any time in its sole discretion. You agree to accept any changes as a condition of your maintaining or continuing to use the Gift Cards.
- Use of any Ophelia Maquillage trademark or logos in connection with the purchase and/or use of the Gift Cards or for any other purpose is strictly prohibited.
- Gift Cards cannot be used in a manner that is indecent or illegal, or negatively impacts Ophelia Maquillage, its brands, its reputation or goodwill.
Limitation of Liability and Indemnification:
OPHELIA MAQUILLAGE IS NOT RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTY , WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE, FOR ANY CLAIMS, COSTS, DAMAGES OR EXPENSES ARISING OUT OF: (I) YOUR NEGLIGENT ACT OR OMISSION, WILLFUL MISCONDUCT OR FRAUD; (II) ANY BREACH OR DEFAULT BY YOU OF THE OBLIGATIONS UNDER THESE TERMS AND CONDITIONS; (III) OPHELIA MAQUILLAGE FAILURE TO CARRY OUT ITS OBLIGATIONS IF THE FAILURE IS CAUSED BY A THIRD PARTY, A SYSTEM OR DATA PROCESSING FAILURE OR ANY OTHER ACT OR OMISSION OUTSIDE OF OPHELIA MAQUILLAGE’S CONTROL; AND (IV) ANY LOSS OF PROFITS OR INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES REGARDLESS OF HOW THEY ARISE.
OPHELIA MAQUILLAGE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO the Gift CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, or non-infringement. if there is any issue with or related to a gift card (including without limitation IF A GIFT CARD CODE IS NON-FUNCTIONAL), YOUR SOLE REMEDY, AND LOBLAW’s SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD.
- You shall indemnify and hold harmless Ophelia Maquillage and its officers, directors, employees, agents, subcontractors or representatives from and against any and all third party charges, claims, losses, demands, damages, liabilities, costs, expenses, causes of action or suits (collectively, “Losses”) incurred or suffered by Ophelia Maquillage or its officers, directors, employees, agents, subcontractors or representatives to the extent resulting from: (a) your negligent act or omission, willful misconduct or fraud; and (b) any breach or default (including without limitation breach of a representation or warranty hereunder) by you of the obligations under these Terms and Conditions.
